Shipping and Delivery

Procedure

By 10 am CEST time, shipping is guaranteed within 24 hours

All the sandals are handmade upon request, within 24 hours from the receipt of payment. The orders received by 10 am CEST time will be made the same day and dispatched the next day. An order is confirmed upon receipt of payment within the following time frames:

PayPal: immediate
Credit card: immediate

Shipment

Within 24 hours from receipt of payment

Within one working day from the receipt of your order, the goods will be consigned to the courier of your choice during the purchase process.

All the couriers collect packs from Mondays to Fridays but in some selected cities they also deliver on Saturdays. For further information, consult the chosen courier’s site.

Delivery

Based on the shipping choice, standard or express, we will select the most suitable courier for your shipment based on reliability and speed of delivery in your area. The couriers we use are the following:

For our shipments in Europe we have chosen GLS as our main partner: a leading express courier in Europe, with a vast network of branches and partners that guarantees fast and reliable deliveries throughout all Europe.

World leader in shipping and logistics services, offering solutions for individuals and companies. With an extensive network of more than 220 countries and territories, DHL ensures fast and reliable deliveries worldwide.

The world's leading shipping company, renowned for its reliability, speed and wide range of services. With a network of more than 220 countries and territories, FedEx offers shipping solutions for individuals and businesses of all sizes.

We use FedEx as a low-cost alternative for international shipping or for fast delivery to North America using Priority service.

At the time of dispatch you will be informed about the tracking code of the package to allow you to trace the shipment in real time.

Shipment to Europe, USA and Canada is free for orders above 182 Euro using Economy shipping service.

Customs Taxes

Shipments to countries that are not part of the European Union are subject to controls and customs taxes. To see if your country applies customs charges and the precise amount, we advise you to contact the local customs office.

From our experience we can say that there are no customs fees in the following countries:

USA: for amounts below $800
Australia: for amounts below $1,500
Most Middle East countries

There may be others, but these are the most known.

There is no way of shipping goods by declaring prices lower than what was paid or by declaring the goods as gifts. We do not process these type of shipments since it would be illegal.

Liabilities

Italian Boutique will not be held liable for the loss of a package or for possible damages to the goods during shipment. We decline any responsibility for late deliveries, and loss and damage of goods sent to the transportation companies that will provide for partial or total reimbursement for damages, on a case to case basis.

Upon receiving the package we advise you to check that it is whole, and without openings or tears evident from the outside, and to reject it if it does have these defects. Should you accept the damaged package you will assume all the liabilities and exempt Italian Boutique from any reimbursement obligation.